Return & Refund Policy

At Trynevoroo, customer satisfaction is important to us. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, accessories, and components, where applicable.

• Proof of purchase or order confirmation must be provided.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products.

• Items marked as final sale or non-returnable.

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Used clothing or personal-use products where return restrictions are permitted by law.

This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem.

We will review your request and work toward an appropriate resolution, which may include a replacement, refund, or other suitable solution.

4. How to Request a Return

To initiate a return, contact us at:

Email: support@trynevoroo.com

Please include your order number and the reason for your return.

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return instructions from our team.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing will generally take 5–10 business days after approval.

• Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

6. Exchanges

If you receive a defective or incorrect item, please contact us. We will review the issue and determine whether a replacement or another appropriate resolution is available.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation. This does not affect any applicable statutory cancellation or return rights.

8. Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns.

If an item is defective, damaged, incorrect, or the return is otherwise our responsibility, we will provide an appropriate resolution, including return shipping arrangements where applicable.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact:

Trynevoroo Customer Support
Email: support@trynevoroo.com
Website: https://trynevoroo.com

We appreciate your trust in Trynevoroo and thank you for shopping with us.